TERMS AND CONDITIONS

SHIPPING / HANDLING FEES:
DOMESTIC ORDERS -  A $9.95 shipping and handling fee will be applied to each shipment.  All domestic orders are shipped via FedEx Ground Service unless otherwise specified.  For special shipping and/or handling requirements, additional charges may apply.   Please enter your carrier name and account number when filling out your customer information if you wish to use a different carrier.

Items on backorder will be shipped separately with a maximum of 2 shipments.  TDI's $9.95 Shipping and handling fee will apply to second shipment.  Please note when placing your order if you would like to ship complete.

INTERNATIONAL ORDERS - A $9.95 handling fee will be added to all international orders (this does not include shipping charges).  International customers must provide freight carrier name and account number when placing an order.

FREIGHT TERMS:
DOMESTIC ORDERS - Freight terms are either Pre-Pay & Add or Collect.  Customers within the U.S. choosing to ship Collect must also provide their account number at the time of purchase.

INTERNATIONAL ORDERS - All international shipments are FOB Tucson, AZ with freight/customs/duties collect.  International customers must provide their account number at the time of purchase.

SALES TAX:
Sales tax is added to all Arizona customers unless a Tax Exempt Form specifying that the product being purchased is exempt has been provided.

PAYMENT:
DOMESTIC ORDERS - Charge to your MasterCard, Visa, American Express or with approved credit term of NET 30 days.  Fax credit information to 520-799-8073 to establish a new account.

INTERNATIONAL ORDERS - Charge to your Corporate MasterCard, Visa, Discover, American Express or Pro Forma Invoice.  Please provide a corporate billing address.  A credit card use authorization form will be provided to you to be signed and returned to TDI at fax number 520-799-8002.

PRICES:
Prices are in U.S. Dollar amounts and are subject to change without notice.

ORDER ACKNOWLEDGEMENT:
All orders are acknowledged upon receipt via fax or email.

RETURNS:
Damage Discrepancies / Claims must be made within 14 days of invoice.  No returns after 30 days.  Contact TDI for return authorization - TDI RMA# required.

All other returns will be subject to a 25% re-stocking fee for handtools.  No partial returns on orders less than $100.00.  Special order items and custom designs including Teflon coated tweezers may not be returned.  Contact TDI for return authorization - TDI RMA# required.  TDI Inspection of returned merchandise prior to final credit approval.

All equipment transactions are made to order and therefore cannot be cancelled.

TO ORDER:
Fax, phone or via the internet. (Equipment phone or fax only)
Fax #:  520-799-8002
Phone#:  520-799-8000
Online Handtool Store

Phone: (520) 799-8000 | Email: sales@tdiinternational.com  © Copyright 2000-2009 TDI International, Inc.

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