Terms & Conditions

Stock items ship in 2-3 business days.
For non-stock items, please allow up to 4 weeks for your order to ship.
Notification will be sent for back ordered items with estimated shipping date.
Please Note: For Partial Shipments – Additional Shipping Charges will Apply

Minimum Orders

Domestic Orders– Minimum of $75.00 not including shipping, handling fees or taxes.
International Orders – Minimum of $150.00 not including shipping, handling fees or taxes.


Shipping/Handling Fees

Domestic Orders – $10.95 shipping and handling fee will be applied to each shipment. Orders are shipped via FedEx Ground. TDI does not ship to residential addresses.  For special shipping and/or handling requirements, additional charges may apply. Large dollar amount orders and shipments exceeding 1 lb. will have additional shipping charges as well. Please enter your carrier name and account number when filling out your customer information if you wish to use a different carrier. If there is a back order, fees will apply for each shipment.

International Orders – International orders will have a $15.00 handling fee, but this does not include shipping charges. Customers must provide freight carrier name and account number when placing an order. Any import duties or taxes are the sole responsibility of the customer.


Freight Terms

Domestic Orders – Freight terms are either pre-pay and add or collect on customer’s account. Customers choosing to ship collect must provide their account number at the time of purchase and all equipment ships collect on customer’s account.

International Orders – All international shipments are FOB Tucson, AZ with freight/customs/duties collect. International customers must provide their account number at the time of purchase.


Sales Tax

Sales tax is added to all Arizona customers unless Tax Exempt Form specifying that the product being purchased is exempt has been provided.


Payment

Domestic Orders – Domestic orders may be charged to your MasterCard, VISA, American Express or with approved credit terms of Net 30 Days. Fax credit information to establish a new account with a minimum order of $150.00. Credit card will be charged at the time of order for all equipment and “special order” handtools.

International Orders – International orders may be charged to your MasterCard, VISA or American Express with a $150.00 minimum, or ProForma invoice with a $300.00 minimum. Provide your corporate billing address. A credit card use authorization form will be provided to you to be signed and returned to TDI.


Price

Prices are in US dollar amounts and are subject to change without notice. We reserve the right to correct misprints.


Order Acknowledgement

All orders are acknowledged upon receipt via fax or email. TDI reserves the right not to accept an order.


Returns

Damage or discrepancy/claims must be made within 14 days of invoice. No returns after 30 days. Contact TDI for return authorization – TDI RMA# required. RMA# valid for 14 days. All other returns will be subject to a 25% re-stocking fee for handtools. Products must be returned prepaid in original packaging and in unused condition. No partial returns on orders less than $100.00. Special order items and custom designs including Teflon coated tweezers may not be returned. There will be a TDI inspection of returned merchandise prior to final credit approval. Shipping charges are not refundable. All equipment transactions are made to order and therefore cannot be canceled or returned.


Quotations

All written quotations are valid for 30 days from the date of issuance unless stated otherwise in writing. We reserve the right to correct any typographical errors on quotations.


Warranties / Manufacturer’s Warranties / Limitations of Liability

TDI does not warrant any product for merchantability and fitness for use for a particular purpose


Privacy Policy

All information provided by customers of TDI International, Inc. is confidentially maintained and no distribution of this information is provided to other parties

X